The roles that keep your MSP running
We recruit experienced remote professionals across 31+ MSP roles — technical, operational, and revenue-focused. Every candidate is vetted for multi-client service delivery.
Technical Roles
Help desk, systems, network, cloud, and security talent ready for multi-client MSP environments.
Tier 1 Help Desk Technician
Front-line ticket triage, password resets, and end-user support against SLA.
Tier 2 Help Desk Technician
Deeper troubleshooting and escalations across Windows, M365, and networking.
Tier 3 Help Desk Technician
Complex incident resolution, root-cause analysis, and escalation ownership.
Desktop Support Technician
Endpoint provisioning, imaging, and hands-on support for client fleets.
Service Desk Analyst
Queue management, ticket routing, and first-call resolution for the service desk.
Systems Administrator
Active Directory, M365, servers, backup, and patching across client stacks.
Network Administrator
Day-to-day switch, firewall, and VPN administration for client sites.
Network Engineer
Design and deployment of multi-site network infrastructure and migrations.
Cloud Engineer
Azure and AWS architecture, migrations, and infrastructure-as-code.
Microsoft 365 Administrator
Exchange Online, Teams, SharePoint, and Entra ID administration.
Azure Administrator
Azure tenant management, identity, and cloud resource governance.
Cybersecurity Analyst
Vulnerability management, hardening, and client-facing security reporting.
Security Operations (SOC) Analyst
SIEM/EDR alert triage, incident response, and threat monitoring.
NOC Technician
24/7 monitoring, alert remediation, and proactive maintenance from the NOC.
IT Project Engineer
Onboarding, migrations, and infrastructure rollouts for client projects.
VoIP Engineer
Deployment and support of hosted voice, SIP, and unified communications.
IT Support Specialist
Blended remote support across help desk, endpoints, and applications.
MSP Operations
The coordination and back-office roles that keep your service delivery running on schedule.
Dispatcher
Assigns tickets, balances technician workload, and protects SLA response times.
Service Coordinator
Owns client communication, scheduling, and ticket flow across the service board.
Project Coordinator
Tracks timelines, resources, and deliverables across client projects.
Documentation Specialist
Builds and maintains runbooks, SOPs, and client documentation in your PSA/IT glue.
Technical Writer
Clear, accurate knowledge base and process documentation for technical teams.
Billing Specialist
Agreement reconciliation, invoicing, and billing accuracy inside your PSA.
Executive Assistant
Calendar, inbox, and operational support for MSP owners and leadership.
Administrative Assistant
Back-office support that keeps day-to-day operations moving.
Sales & Customer Success
Revenue and retention roles that understand how MSPs sell and keep clients.
Account Manager
Owns client relationships, QBRs, and growth within existing accounts.
Customer Success Manager
Drives adoption, retention, and satisfaction across your client base.
Sales Development Representative (SDR)
Outbound prospecting and lead qualification to fill your pipeline.
Inside Sales Representative
Manages inbound opportunities and closes new managed-services agreements.
Marketing Coordinator
Campaign execution, content scheduling, and marketing operations.
Digital Marketing Specialist
SEO, paid, email, and demand-gen execution for MSP growth.
Don't see the role you need?
If the work supports your managed services delivery and can be done remotely, we can likely help you staff it. Tell us what you need and we'll build a shortlist.
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